Fluent Support Pro Plugin is a powerful support
ticketing system designed specifically for WordPress websites. It
provides fast, reliable, and efficient customer support to various
entities, including online shops, digital agencies, support agents,
entrepreneurs, and service providers.
Core Features of Fluent Support Pro
- Product-based
support: Fluent Support allows users to assign tickets based on product
categories. This means that customers can get the right support from
the right team.
- Automated reply: With Fluent Support, users can
set up automated replies to frequently asked questions. This feature
saves valuable time and keeps customers engaged.
- Performance tracking: The system tracks ticket progress, so users know where they stand in terms of support requests.
- Superfast
SPA: Fluent Support uses VueJS & REST API, making it superfast and
easy to navigate. Users can switch between pages without any delay.
- Custom
fields: Fluent Support comes with custom fields such as checkbox, radio
choice, WooCommerce orders, and other fields to collect additional
customer information.
- Efficient workflow: The system automates
workflow based on user activities, allowing users to focus on other
activities while customer support takes less time.
- Customer
details: Fluent Support shows customer details alongside each ticket,
giving support staff an overview of purchase history, LMS progress, or
CRM profile.
- Email support: Customers can open support tickets
via email without signing up. The tickets are managed from the admin
dashboard.
- Better team collaboration: Fluent Support ensures
efficient support team communication with internal notes. Saved replies
for repetitive tickets save countless hours of effective work hours and
faster ticket replies.
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